Juno Veterinary is hiring a Virtual Care RVT - Overnights (Full-time)

Our mission is to build the next generation of animal care for the modern world. Our Vision is to provide a standard of veterinary care that is as stellar for the pets we treat as it is for the people who love them.

Registered Veterinary Technicians (RVTs) are the veterinarian's primary medical support and play a vital role within the practice. RVTs must value the quality of care we provide at Juno Veterinary and communicate it to clients. The Virtual Team RVT plays a unique role in aiding the veterinarians and in-clinic care team in achieving greater efficiency in overall patient care.

Role Overview: Virtual Team RVTs will apply their previously developed professional technical skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing care, and client education in order to virtually assist clients via online chat, phone call, or video call. They advise clients on various subjects from minor questions and concerns to post-operative issues, and any other questions that may arise. The Virtual Team RVT is responsible for effectively triaging pets, determining whether they require emergency care with a larger referral hospital, same-day or next-day urgent care appointment with Juno Veterinary, or if at-home care can be implemented with their recommendations. The Virtual Team RVT is also responsible for submitting requests for prescription refills. The team works closely with the in-clinic team to ensure high quality and continuous care, and RVTs need to communicate clearly with the veterinarians, other practice personnel, as well as with clients to ensure that patients receive the care that they need. The RVT must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and always maintain high standards of patient care. This often requires significant multi-tasking and a creative thinking ability. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to coworkers are important aspects of the position.

What You'll Do:

Collaborate with a team of skilled and passionate virtual RVTs to support our clients and team members in providing fantastic patient care, the Juno way. More details below.

Responsibilities Include:
• Engaging with Juno Veterinary members through text-based chat, phone, and video.
• Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters.
• Reviewing patient medical records before and during interactions to quickly gain relative medical history.
• Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs.
• Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications.
• Collect, review and input medical records from referring animal hospitals.
• Deliver a world class client experience by conveying compassion and genuine care over chat, phone or video communication.
• Grow and thrive in a positive, inclusive environment of continuous learning and excellence in care.
• Implement the company's culture vision by encouraging flexible scheduling, self-compassion, work-life balance and blame and judgment free environment.

You Have:
• 2+ years as an RVT
• Technology-savvy - eager to learn, optimize, refine systems and identify opportunities for technology / product teams to improve
• Triage experience an asset
• Strong communication skills both verbal and written
• The ability to create a sense of belonging and elevate team morale

Our Promise To You:
• Full benefits package including access to mental health support, continuing education, and mentorship opportunities
• A collaborative team who has your back and will welcome you as part of the pack
• Time for you and your loved ones: great PTO, discounted Juno Vet services for pets
• An opportunity to make a positive impact for those around you

The role of Virtual RVT at Juno requires a 3 on - 3 off overnight rotation and may include weekend and holiday work. You may support members/clients who may be experiencing emotional distress and/or frustration. This position will be based remotely with potential occasional travel required locally.

We're looking for people who are not just team players, but also leaders. If you've made it this far, you're probably looking for something different than what's already out there. So were we — let's meet.

Interview Process
• Discovery Video Call with Pamela D'Ippolito (30 minutes)
• Video Interview with Virtual Care Manager (45 minutes)
• Video Interview with Head of Virtual Care & Member Experience (45 minutes)
• Offer

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!