Phases Veterinary Emergency Hospital is hiring a Lead CCR (Full-time)

Exciting opportunities in a brand-new emergency hospital!

Come and join a new team of brilliant, dedicated, and fun-loving individuals at Phases Veterinary Emergency Hospital in beautiful Kamloops, BC.

We are a locally owned and operated, fully equipped emergency hospital servicing dogs, cats, and exotic pets. There is a great need for an emergency facility in this region, with the closest such facility being 2 hours away, and we look forward to providing gold-standard emergency care to all the pets in and around Kamloops.

Some of the services we will offer our patients include digital x-ray, ultrasound, full in-house IDEXX diagnostics, CT imaging, endoscopy, emergency surgery and round the clock 24-hour care. We will have a visiting specialist surgeon and hope to grow the specialty side of the hospital in the coming years.

It takes a dedicated team to provide this care, and we are looking for Lead CCR suited to the exciting and challenging world of emergency medicine.

As a team we also greatly value work life balance and want to support our team members through any challenges that arise and tackle this industry together. We want to create a sustainable working environment, where we all feel valued, supported, and heard.

We show our staff every day that they are appreciated by ensuring we are surpassing industry standards with our compensation for full-timers:
• higher than average pay ( depending on experience)
• excellent group health and wellness package (100% coverage with no pay docking - includes coverage for medical, dental, vision, prescriptions, and extras such as naturopathy, chiropractic care, physiotherapy, massage therapy, acupuncture, and counselling)
• Uniform provision (FIGs scrubs)
• Personal pet discounts (free veterinary services and at cost product/supplies, access to primary care through Phases as well as partner-owned Neighbourhood Veterinary Hospital)
• Family and friend discounts
• Paid vacation

We want you to grow with us and be a part of our success, for years to come.

For our team, we have a full kitchen and break room, lockers and personal storage. The hospital has ample safe parking, secure entry with overnight monitoring, and is located on a bus route next to a shopping complex with many other businesses that are open late!

Lead CCR Roles and Responsibilities:

Support CCRs
• Train CCRs in standards of operations
• Interface as needed between front and back of house. Be the leading example of over-communication throughout cases and tasks
• Assist CCRs with questions concerning procedures or scenarios
• Step in if CCRs needs support in an difficult interaction/phone call
• Advise CCRs on how to proceed and/or how to phrase things in complex phone calls/interactions as needed
• Provide support to CCRs to debrief after difficult situations, providing a calm and supportive atmosphere for them to be heard and understood
• Direct CCRs in completion of everyday tasks and checklists, or follow up to ensure tasks are done and areas are clean.
• Overseeing and supporting CCRs in admin tasks such as emailing, managing medical records, creating signage, scanning documents, etc
• Mediate and guide CCRs and other staff in interpersonal conflicts, and briefing Dani or Adrian and/or providing necessary updates.
• Prompt breaks as needed and ensure everyone is taking fair breaks as much as possible

Collaborate with Co-Lead and Managers
• Establish procedures alongside other lead CCR, team, and managers
• Perform/delegate admin duties as assigned by Office Manager
• Collaborate with other Lead on scheduling and approving leave requests
• Meet with Office Manager and/or Clinic Owner as necessary to discuss various needs and concerns
• Be present and/or lead disciplinary meetings and conflict resolution meetings
• Provide feedback to Managers regarding staff performance, strengths and weaknesses, concerns and improvements
• Interface with brand reps and salespeople as requested by Manager

Admin and Managerial Duties
• Daily cashout. This includes counting cash, running daily reports, troubleshooting errors, and maintaining necessary cash amounts.
• Identify areas of need in the workplace and troubleshoot solutions, whether it be office supplies, cleaning tools, organizational tools, or new/altered procedures
• Overseeing mail duties: ordering mail pick ups, packaging parcels, keeping track of outgoing mail, directing incoming mail to proper place.
• Prepping for outpatient procedures, whether uploading patient documents for specialists, directing referral requests, preparing paperwork for procedures, or delegating to CCRs
• Daily check of Dayforce to approve and modify shifts
• De-escalate tense situations with clients or the general public

Requirements
• Management experience 2-4 years Minimum
• Previously worked within the veterinary field (Preferred)
• Excellent communication skills
• Excellent computer skills (Word, Excel,)
• Experience with scheduling and payroll.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Flexible language requirement:
• French not required

Education:
• Secondary School (preferred)

Work Location: In person