Coast Mountain Veterinary Services is hiring a Veterinary Clinic Receptionist (Full-time)

Are you an organized and detail-oriented person who is seeking a fulfilling career in a close-knit team environment surrounding by animals? Look no further! Coast Mountain Veterinary Services, located in the beautiful Whistler area, is actively seeking a hardworking and compassionate full-time Veterinary Clinic Receptionist to join our exceptional team that can work three days per week.

At Coast Mountain Veterinary Services, we take pride in providing exceptional veterinary care while fostering a warm and welcoming atmosphere. Our team is dedicated to creating a fear-free experience for our furry patients, ensuring their comfort and well-being throughout their visit.

As the only veterinary clinic in Whistler, we are a bustling small animal clinic providing preventative, medical, surgical and emergency care for Whistler and the surrounding area. Our patient base is primarily made up of dogs and cats, with a few pocket pet patients and the occasional wildlife thrown in too! We are deeply involved in our local community, and committed to giving back through our work with local shelters and initiatives such as our Stryker fund, which provides financial assistance for pets and their families when facing the need for unplanned urgent/emergent veterinary care.

As a valued member of our team, you will receive a competitive compensation package with industry-leading health, vision and dental benefits, RRSP, paid vacation, and more! We embrace a work culture that values our people, mental health, and a healthy work/life balance, so full time staff members take advantage of 10 hour working days, with more days off a week, to maximize your pay cheque, while getting to enjoy all that Whistler has to offer. We also offer an Employee Assistance Program that provides free counselling, as well as $1500 per annum in therapy coverage and a $500 wellness allowance through our Canada Life benefits package (available after 60 days at full-time).

Job Responsibilities
• Communicate in a compassionate and professional manner with clients and colleagues.
• Greeting and checking in Clients and Patients, being attentive and welcoming.
• Answering phones and responding to emails, triaging clients as required.
• Administrative tasks, such as taking payments, sending invoices and daily balancing.
• Scheduling appointments using our booking platform, updating patient files, reviewing our online booking and ordering platforms, etc.
• Keeping Technicians and Doctors informed when new clients arrive or emergencies have come in.
• Overseeing the sale of over-the-counter items, such as food and retail products.
• Liaising with courier services and laboratories to ensure test samples are delivered and collected, as well as following up on results.
• Monitoring inventory items, restocking when needed and informing supervisor when low stock is noticed.
• Managing patient record requests between other hospitals and labs.
• Remaining calm during emergency and high stress situations.
• Manage multiple priorities simultaneously in a fast-paced environment.
• Assist with cleaning and closing duties.
• Maintain and support a collaborative work environment and assist other team members as needed.
• Additional tasks as required.

Skills and Basic Qualifications
• Must have a love for people and their pets!
• Minimum High School diploma required.
• Minimum of 1 year previous receptionist experience.
• Minimum 1 year experience in an office setting preferred.
• Computer literate, with previous experience with Microsoft Office required.
• Previous role in a veterinary clinic or hospital setting an asset.
• Previous experience with AVImark or other veterinary booking platforms an asset.
• Excellent organization and time management skills, as well as good critical thinking and problem-solving skills.
• Permanent residency or valid work permit with stable housing within the Sea to Sky corridor required. Someone looking to remain in Whistler long term preferred.
• Availability on Fridays and Saturdays is required.

About the area: Whistler, BC is a paradise for outdoor enthusiasts, offering world-class skiing and snowboarding during winter and thrilling mountain biking and hiking trails during summer. The vibrant village atmosphere offers a lively social scene, with excellent dining options, boutique shops, and exciting events throughout the year. With a strong sense of community, an environmentally conscious mindset, and a range of recreational opportunities, Whistler provides an unparalleled lifestyle in one of Canada's most iconic mountain destinations.

To learn more, visit us at https://www.coastvet.com/ for more information about our clinic and team!

Job Types: Full-time, Permanent

Pay: $21.00-$26.00 per hour

Expected hours: 30 per week

Benefits:
• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Flexible language requirement:
• French not required

Schedule:
• 10 hour shift
• Day shift
• Every Weekend

Application question(s):
• Coast Mountain does not have staff accommodation, and requires candidates to already have stable housing in the Whistler area when interviewing. Do you have reliable, long term housing in the Sea to Sky Corridor?
• Are you available to work 8:30am to 6:30pm Fridays and Saturdays?

Education:
• Secondary School (preferred)

Experience:
• reception: 1 year (required)
• veterinary clinic or medical clinic: 1 year (preferred)

Language:
• English (required)

Location:
• Whistler, BC (preferred)

Work Location: In person